Meet and exceed customer experience and sales objectives for store. Supervise the overall daily operation of a store including hiring, development, discipline, and scheduling of employees to ensure an extraordinary customer experience, cost efficiency, and quality store operations. Maintain inventories at adequate levels, promote sales, and maintain the appearance of the store. Complete accounting and paperwork associated with cash receipts and prices and conducts physical inventories. Job level is determined by meeting store opportunity, customer satisfaction, audit scores, and other criteria.

ROLES & RESPONSIBILITIES

•Customer Experience and Sales

• Fully accountable for store implementation of The AT&T Retail Promise

• Fully accountable for execution of sales, service and customer experience initiatives in store

• Supervise store personnel to:

• Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity

• Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience

• Ensure every seller follows the AT&T Retail Experience and executes on all 5 Key Behaviors at all times

• Consistently demonstrate excellent leadership and coaching skills

• Create a work environment where motivated people can excel

• Oversee Store floor experience – Act as Floor General

• Own Customer Coordination,Welcome and Wait Time process

• Support Team and assist with customer transactions

• Coach and counsel personnel on “opportunities” with key sales and reputation metrics, recognize positive performance against key sales and re

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